Changed your mind? You have 14 days after delivery to return your order, no explanation needed. Here is how returns, refunds and warranty claims work at 420 Vaporizers.
At a glance
- 14-day right of withdrawal for consumers in the EU, counted from the day you receive your order
- Contact us first at info@420vaporizers.eu with your order number, so we can process your return quickly
- Return shipping is paid by you, unless the item is defective, damaged or not what you ordered
- Refund within 14 days, to your original payment method, including the standard delivery cost you paid
- Opened hygiene items (such as mouthpieces and rolling papers) and custom-made products cannot be returned
- Defective products are covered by the 2-year legal guarantee of conformity, free of charge
Your 14-day right of withdrawal
As a consumer, you can cancel your purchase within 14 days without giving a reason. This right is set out in Article L221-18 of the French Consumer Code and applies to orders shipped anywhere in the EU.
- When it starts: the day after you (or someone you name) receive the goods. The day of delivery itself is not counted.
- Split deliveries: if your order arrives in several parcels, the 14 days start the day after you receive the last one.
- Weekends and holidays: if the last day falls on a Saturday, Sunday or public holiday, the period runs until the end of the next working day.
- Meeting the deadline: you only need to tell us you want to withdraw before the 14 days are up. After that, you have another 14 days to send the items back.
How to return an item
- Let us know. Email info@420vaporizers.eu with your order number, the items you want to return and whether it is a withdrawal, a defect or a delivery problem. You can also use the model withdrawal form below, or message us on WhatsApp (+33 7 51 52 28 47). Any clear statement that you want to cancel is enough.
- Wait for our confirmation. We reply within 2 working days with the return address and any instructions for your product.
- Pack it securely. Use the original packaging if you still have it, and include all accessories, manuals and parts. Add a note with your order number.
- Send it within 14 days of telling us you are withdrawing. Use a tracked shipping method and keep your proof of shipment.
- Get your refund. We inspect the return and refund you as described under Refunds.
Condition of returned items
You may inspect and test a product the way you could in a shop: unbox it, check that it is complete, switch it on and look at the settings. You are responsible for any loss in value caused by handling beyond that.
- Unused and complete: full refund.
- Used beyond testing: for example a vaporizer that has been heated with herbs or concentrates, a bong or rig that has been smoked from, or parts with residue. We deduct an amount for the loss in value, which for clearly used devices can be a large part of the price. We always tell you the deduction and the reason before refunding.
- Missing parts or damaged packaging: we may deduct the value of what is missing or damaged.
For hygiene and safety reasons we cannot resell used smoking and vaping products as new. If you are unsure whether to open or try a product, ask us first.
Items that cannot be returned
The right of withdrawal does not apply to the following (Article L221-28 of the French Consumer Code):
- Sealed items that have been unsealed and cannot be returned for health or hygiene reasons. This includes mouthpieces, dab straws, coils, atomizers and cartridges, and rolling papers, cones, blunts and filter tips once their packaging is opened.
- Custom and personalised products, such as grinders, rolling trays, papers, cones or packaging printed or made to your specifications.
If one of these items is defective or arrived damaged, you are still fully covered. See the sections below.
Return shipping
When you withdraw from a purchase, you pay the cost of sending it back. When an item is defective, damaged in transit or not what you ordered, we cover the return cost and will send you a label or reimburse your postage.
Packing tips
- Glass (bongs, bubblers, pipes, bangers): wrap each piece separately and fill all empty space in the box. Items broken because of poor packing on the way back cannot be refunded in full.
- Devices with lithium batteries: switch the device off and lock it if it has a lock function. Built-in batteries can normally be shipped by road, but carrier rules differ per country. Do not send loose spare batteries without checking with us first.
- Clean before sending any device you have tried, and empty chambers, water pipes and containers.
Refunds
We refund you within 14 days of the day you told us you are withdrawing.
- What is refunded: the price of the returned items plus the original delivery cost. If you chose a more expensive delivery option than our standard one, we refund only the standard rate.
- Partial returns: if you return only part of an order, we refund the price of the returned items. Delivery costs are refunded only when you return the complete order.
- When we may wait: we can hold the refund until we have received the items back, or until you send us proof of shipment, whichever comes first.
- How: to the payment method you used for the order, unless we agree otherwise with you. You are not charged any fee for the refund.
You receive an email as soon as your refund has been processed. Depending on your bank or payment provider, it can take a few extra working days to appear on your account.
Damaged, wrong or missing items
If your parcel arrives damaged, contains the wrong product or is missing something, we fix it at no cost to you.
- Contact us as soon as possible, ideally within 48 hours of delivery, so we can file a claim with the carrier in time. Reporting later does not take away your legal rights.
- Send your order number and clear photos of the outer box, the packaging inside and the product.
- We then send a replacement or the missing item, or refund you if the product is out of stock. If we need the item back, we provide a free return label.
If tracking shows your parcel as delivered but you have not received it, contact us within 7 days and we will investigate it with the carrier.
Defective products and warranty
Every product is covered by the legal guarantee of conformity for 2 years from delivery (Articles L217-3 to L217-20 of the French Consumer Code). If a fault appears in that period, you are entitled to a free repair or replacement. If neither is possible, you can get a price reduction or a refund.
- No proof needed in the first 2 years: a fault that shows up within 24 months of delivery is presumed to have existed at delivery, unless this is incompatible with the nature of the product or the fault.
- Free of charge: we cover the cost of shipping the defective item back and sending the repaired or replacement item.
- Hidden defects: you are also protected against hidden defects under Articles 1641 to 1649 of the French Civil Code, for 2 years from discovering the defect.
- Manufacturer warranty: many brands offer their own warranty on top of this. We gladly help you claim it, but it never replaces your legal rights with us.
Not covered
- Damage from drops, impact or broken glass after delivery
- Normal wear of consumable parts such as screens, coils, seals, mouthpieces and heating chambers
- The normal, gradual loss of battery capacity over time
- Use not in line with the manual, lack of cleaning or maintenance
- Repairs or modifications by anyone other than us or the manufacturer
- Faults caused by chargers, atomizers or cartridges not supplied with the product
How to claim: email info@420vaporizers.eu with your order number, a description of the problem and, if possible, a photo or short video. We often solve issues remotely, so please do not send the product before we reply.
Business customers
The 14-day right of withdrawal applies to consumers only. If you buy as a business (for example with a VAT number, for resale or for use in a shop), returns of non-defective items are possible only by prior written agreement. Defective or damaged items are handled as described above.