FAQ | 420Vaporizers.eu
Can’t find your answer here? Contact us and our team will help you.
Ordering
Do I need an account to order?
No, you can check out as a guest. With an account you can track your orders and reorder more easily.
Is there a minimum age to order?
Yes. You must be 18 years or older to order from 420Vaporizers.eu.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn’t been shipped yet, we’ll do our best to change or cancel it.
Is a product out of stock?
Use the “Notify me” option on the product page [if available] and we’ll email you when it’s back in stock.
Payment
Which payment methods do you accept?
iDEAL, Bancontact, credit card, PayPal, Klarna, bank transfer and moore
Is paying on your website secure?
Payments are processed by Viva Wallet over an encrypted connection. We never see or store your full card details.
Will I receive an invoice?
Yes, you’ll receive an invoice by email after your order is placed. Business customers can enter their company name and VAT number at checkout.
Shipping and delivery
Which countries do you ship to?
We ship to all countries in Europe. The available countries are shown at checkout.
How much are the shipping costs?
Shipping costs depend on the destination and are shown at checkout before you pay.
How long does delivery take?
Orders placed before 15:00 on business days are usually shipped the same day. Expected delivery times:
- Netherlands and Belgium: [1 to 2 business days]
- Germany and France: [2 to 4 business days]
- Rest of Europe: [3 to 7 business days]
How can I track my order?
As soon as your order is shipped, you’ll receive an email with a tracking link.
Is my package shipped discreetly?
Yes, all orders are shipped in plain packaging without product names or logos on the outside.
Do I have to pay customs duties?
Orders within the EU are shipped without customs duties.
Returns and refunds
Can I return my order?
Yes. As a consumer in the EU you have the right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Please contact us before sending anything back. See our Returns policy for full details.
Are there products that can’t be returned?
For hygiene reasons, products whose seal has been broken after delivery, such as mouthpieces and other parts that come into contact with the mouth, can’t be returned once opened.
Who pays the return shipping costs?
The customer pays the return shipping costs, unless the product is defective or we sent the wrong item.
When will I receive my refund?
We refund the amount within 14 days after receiving and checking the returned product, using the same payment method you used.
Warranty and defects
My product is defective. What should I do?
Contact us with your order number, a description of the problem and, if possible, photos or a short video. We’ll help you find a solution, such as a repair, replacement or refund.
How long is the warranty?
All products come with the statutory legal guarantee. Some manufacturers also offer their own warranty; where this applies, it’s mentioned on the product page.
What isn’t covered by the warranty?
Damage caused by misuse, drops, water damage, normal wear and tear (such as on batteries, screens and seals) or unauthorized repairs is not covered. Glass breakage after delivery is also not covered.
Products
Are your products genuine?
Yes. We only sell products sourced through official brand and distribution channels.
Which vaporizer is right for me?
That depends on how you plan to use it: at home or on the go, your budget and the type of material. Not sure? Contact us and we’ll help you choose.
Do you sell spare parts?
Yes, we stock replacement parts and accessories for many popular devices. Search for your device model or check the brand page.